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FAQ about NetQin mobile anti-virus for S60 V2.1 Sept. 22, 2006 FAQ about NetQin mobile anti-virus system for Symbian UIQ V2.1
How to install NetQin MAV 2.1? NetQin MAV 2.1 is a .SIS file, and could be copied to the mobile phone and stored in the mailbox to install. You can also copy files to the memory card, using third party management software such as “selectq” to install. Or, you can download it from the website to install. Should I need to un-install the old version before installing the latest one? It is quite right. Your cell-phone can not use two different NetQin versions. You should remove the old version before installing the NetQin new version. More details are described as follows. Where to install the software? Disk C by default, memory card are also allowed to install. I am a paid user, why I find my "User type" degrade to free user when I re-installed my system? All the account information will be reset when you reinstall your system. If you have recharged or have conducted update operation, your account information will be recorded in the NetQin server. To retrieve your account information from NetQin's server, you need to conduct an update operation. Please input the card number to perform the recharge. Please input your cell-phone number ( the NetQin service center will provide manual account transfer via your cell-phone number if your cell-phone was lost or other accident happened ) . You could receive an amount of NetQin currency (Qin Coins); the NetQin anti-virus service consumes 800 units each month. How to obtain the recharge card? Now we provide two kinds of NetQin recharge card: one year updated card and half year payment card.
Why am I not able to update or recharge my NetQin software? First, find out whether GPRS service is available, if not, please ask the telecommunication commercial company to activate this service. Second, make sure that your mobile phone set the access point right, if not, please set an access point in “network settings” in your mobile phone. SIS is just like a ZIP or RAR compressed package, we will fix the infected file if any virus were found ( remove the infected part, retain the rest), game packages could still be installed even after being fixed ? Whether to fix the file or not is dependent to the user. However, not all SIS files can be fixed, if there is nothing but virus (non-fixable). The software will disable the fix menu and only allow deletion, for example, if you choose to fix the Commwarrior package, the file will be safe but turning to a sort of mash. The cell-phone re-start itself from time to time, what is the course? Perhaps there still contains virus, or hardware breakdown, we advise you to make a full-disks scanning with the NetQin anti-virus software. Will the Real-time Monitoring process still be active even if I quit NetQin in the “main view”? Yes, the Real-time Monitoring process will be still active even if you quit NetQin in the “main view”, to prevent your mobile phone away from virus attack and security risk. . What is the Real-time Monitoring Icon? What is the difference between the two options? The Real-time Monitoring Icon is a Q type icon at the right top corner of the screen, which indicates the state of real time monitoring. When the Rea-time Monitoring find out a potential threat toward your mobile phone, the Q type icon will blink to indicate that it is working. If you did not want the Q icon to be displayed, it can be set invisible at the “setting” window. Fig.1 and Fig.2 show how to hide the Q Icon.
What is the monitor auto start-up? If you set “yes”, the Real-time Monitoring will run itself automatically when the mobile phone is switched on. What is the access point? How to set it up? You should set a proper access point for your mobile phone following advices given by its commercial operating company. The access point is useful because it could be used under circumstances like updating, feedback and recharge. If you set to “yes”, the system will delete the virus automatically. Otherwise, the system will ask you to choose “delete” menu manually.How to use the “setting” menu? Please selecting “Setting” in the “ main view ” and then click “configuration”. Using “navigation key” to control.How to select target disk? How to configure it? The system enable you to select disks that are going to be scanned by using “ navigation key” . Before performing scanning, you can switch to “ disk selecting view” to select disks by using “selection key” or corresponding menu items. How to access NetQin by mobile phone? You could access the NetQin' WAP page through the “Colorful NetQin” icon from the “main view” or you can visit wap.netqin.com or m.netqin.com via your mobile phone explorer. How to un-install NetQin MAV 2.1? Please use our NetQin Cleaner to un-install this software (strongly recommended)! More details are described as the following steps: you could un-install the software through “un-installation” on the option menu in the main page. Program Management is not recommended, as there are permanent processes in the backstage that can not be removed by Program Management . An alternative way to un-install the software is via the NetQin cleaner to perform un-installations. You could use “Feedback” to deliver your precious suggestions to the NetQin' network server through GPRS. What is the difference between the paid user and the free user? The NetQin anti-virus software could be downloaded in the NetQin’s website, and with no functional limitations, paid user could take more advantages in the succeeding services: How can I become the VIP user of NetQin? The NetQin VIP user is designed for people who made remarkable contributions to the NetQin's development, including discovering the NetQin fatal BUG, providing vital suggestions to the NetQin, supplying original tough virus samples, and promoting the NetQin software market, etc.
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